SHIPPING

Shipping and delivery

What does it cost?

Stenstrup Watches & Jewellery provides delivery with PostNord to the declared shipping address in Denmark.

Delivery in Denmark costs DKK 100 for purchases under DKK 1000.

Delivery is free of charge for purchases over DKK 1000 (Denmark and worldwide).

When will my shipment arrive?

You can expect to receive your order within 3-4 business days provided items are in stock.

Should the requested item not be in stock at the time of ordering, we will contact you by phone or email for arrangements.

Since Stenstrup Watches & Jewellery is not responsible for local delivery services we cannot accurately specify when your item will be delivered.

Once the package has been shipped, you will receive an email with a link to your shipping information on the PostNord website. Here you can see when PostNord expects your order to be delivered.

As a consumer, you have the right to cancel the purchase if your item is delayed in relation to agreement.

Where do you deliver?

Purchases from stenstrupjuveler.dk are shipped to Denmark, the EU and non-EU countries. For shipment to e.g. Hong Kong, Greenland and the Faroe Islands in addition to other non-EU countries, 20% VAT will subsequently be refunded to your account.

Is my shipment insured?

We insure all shipments for loss and damage while they are in transit from Stenstrup Watches & Jewellery to the destination address. As soon as delivery has been acknowledged at the agreed address, the insurance will lapse. If your package is damaged upon arrival, we recommend that you make a note that you are receiving a damaged package when acknowledging the shipment.

Last updated in September 2017.